The IEAA Accredited Executive Assistant Diploma – Level 5 offers learners a training course that helps them develop their careers to the highest level. The range of skills is ideal for an Executive Assistant interested in supporting high-level executives. The program is flexible and can develop Executive Assistants in all sectors of the economy.

Training Format

All training is delivered online. There are two modules delivered in a virtual classroom. These are the PA Certificate Course and the Executive PA Certificate Course. Both modules are provided in Virtual Classrooms and are led by experienced trainers at their respective levels. The training content and ability to speak to the trainer or your colleagues are similar to the live classroom experience.  The course is very practical and has numerous exercises to simulate work tasks. This helps to develop real job skills and prepares delegates to launch their careers.

The other module is the Microsoft Office Diploma for an Executive Assistant. This interactive online training programme is provided in partnership with Microsoft Platinum Partners. This module is a flexible study schedule. You can start at any time and study when you would like.

Executive Assistant Diploma

Course Content

Module 1 (Virtual Classroom – Live Tutor) – PA Certificate Course (experienced delegates can apply for exemption, see below for details)

  • The role of a modern PA or Office Assistant
  • Diary Management
  • Business Writing Skills
  • Written Communications
  • Resume Development
  • Composing E-mails
  • Telephone skills
  • Travel Management
  • Working with a travelling manager
  • Filing Systems
  • Time Management
  • Invoicing/Purchase Order/Petty Cash
  • Expenses
  • Client Care
  • Complaint Management
  • Work Planning
  • Proofreading
  • Confidence building
  • Touch Typing skills to a proficient level
  • Organising business meetings

Module 2 (Virtual Classroom – Live Tutor) – Executive PA Certificate Course

On the job

  • The transition from PA to the Executive level
  • Written Business Communication at the Executive Level
  • How to take a lead role in meetings
  • Tips on taking minutes
  • Personal Performance

Confidence building to deal with executive-level environments

  • Synchronising your role with that of your executive
  • Setting priorities, managing your role/career to meet executive’s needs
  • Delegation, multi-tasking effectively, taking initiative
  • Executive Skills

Introduction to Management Theory

  • Styles of management
  • Relationship with your executive/s; how can you provide effective support
  • Communication skills

Effective communication skills

  • Understanding verbal and non-verbal communication
  • Different questioning styles; how to use questions effectively
  • Office politics for an Executive Assistant
  • The value of networking

Business Skills

  • Explanation of the role of social media in the modern executive arena
  • Overview of Project Management and Event Management for EA’s
  • Communicating and negotiating win-win solutions; this can be internal or external
  • Human resources – EA as an interface with this function

Developing relationships throughout the organisation

  • Understanding other people at work; what do they think?
  • Understanding how to handle stakeholders and their importance to your role
  • Passive vs aggressive vs assertive
  • Saying “no” is sometimes necessary

The Future

  • Take control of your career and advance your career with a clear plan
  • Build your map for the future.

Module 3 (Virtual Classroom – Live Tutor) – 3 Advanced Business Skills Courses

Delegates will gain more advanced and specialized business skills. Each of the below courses is a one-day virtual classroom course led by specialist trainers. You will need to choose three courses from the below options:

  • Minute Taking Workshop
  • Events Management Training Course
  • Project Management for Executive Assistants
  • Bookkeeping
  • Finance for non-finance professionals
  • Executive PA Advanced Performance – Personal Effectiveness
  • Executive PA Advanced Performance – Communications and Negotiation
  • Human Resources Course
  • Social Media Course
  • Digital Marketing Course

Module 4 (Online and Interactive) – Microsoft Office Diploma for an Executive Assistant

  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Office 365
  • Microsoft SharePoint
  • Microsoft Teams

All training is to the advanced level.

Other training options

The Executive Assistant Diploma combines four training modules. You can opt to take only one of the courses if you prefer.


The Level 3 PA Certificate Course is included in this Diploma to ensure that all delegates have the opportunities to learn or consolidate their core office administration/assistant skills. If you are an experienced delegate and feel that you do not require this training, please get in touch with our office to find out details of exemptions.

We will require a copy of your resume, and the accrediting body, the IEAA, will confirm your eligibility. Eligibility is based on work experience. Applying for exemptions is voluntary, and if you prefer to take all the training, you are more than welcome to.

When can I start?

You can take this course in several methods:

PA Certificate Course

  • Full-time and intensive option
    • The PA Course runs on five consecutive days. It runs from Monday – Friday, from 11:30 – 17:30 Eastern or 08:30 – 14:30 Pacific. This option is a fixed timetable and will be attended by a group of students in a virtual classroom.
  • Flexible study
    • Work with our tutors to complete the course in your own time using a blended learning format. Contact us for details of this method.
  • If you successfully apply for an exemption, you can opt to start your training with either the Microsoft Office Diploma for an Executive Assistant or the Executive PA Certificate Course.

Executive PA Certificate Course

  • Full-time and intensive option
      • The Executive PA Course runs on three consecutive days. It runs from Monday – Wednesday, from 11:30 – 17:30 Eastern or 08:30 – 14:30 Pacific. This option is a fixed timetable and will be attended by a group of students in a virtual classroom.

Advanced Business Skills Courses

  • Full-time and intensive option
      • These courses last for one day. It runs from 11:30 – 17:30 Eastern or 08:30 – 14:30 Pacific. This option is a fixed timetable and will be attended by a group of students in a virtual classroom.

Microsoft Office Diploma for a PA

  • Flexible study
    • An online interactive training system enables you to start or study anytime.

Course Requirements

Ideally, you will have some office experience, but each case is considered a case-by-case scenario. You will need access to the internet to take part in the course.

Anyone with doubts about their suitability, please get in touch with us.

Advantages of this course

  • Thousands of delegates have taken the course, and many now work in top Executive Assistant roles at major organisations.
  • Gain a professional qualification to build your resume
  • Gain from high-quality Microsoft Office training provided by a specialist training provider, a Microsoft Platinum Partner
  • IEAA accreditation for the certificates
  • Enhance your career options and employability
  • Gain from the guidance of experienced trainers